Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of Ecogloo Cleaning Services' website and services. By accessing or using our services, you agree to be bound by these Terms.

If you disagree with any part of these terms, then you may not access our services.

Services Description

Ecogloo Cleaning Services provides professional cleaning services for residential and commercial properties, including but not limited to:

• Regular house cleaning
• Deep cleaning services
• Commercial cleaning
• Move-in/move-out cleaning
• Specialized cleaning services

Booking and Scheduling

Appointment Booking

All cleaning services must be booked in advance through our website, phone, or email. We reserve the right to refuse service to anyone.

Cancellation Policy

Cancellations must be made at least 24 hours before your scheduled appointment. Late cancellations may result in a cancellation fee.

Rescheduling

We understand that circumstances may require rescheduling. Please contact us as soon as possible to arrange a new appointment time.

Payment Terms

Pricing

All prices are quoted in US dollars and are subject to change without notice. Final pricing will be confirmed at the time of booking.

Payment Methods

We accept various payment methods including credit cards, debit cards, and cash. Payment is due upon completion of services unless otherwise arranged.

Late Payments

Late payments may result in additional fees and suspension of services until payment is received.

Service Standards

Quality Assurance

We are committed to providing high-quality cleaning services. If you are not satisfied with our work, please contact us within 24 hours.

Equipment and Supplies

We provide all necessary cleaning equipment and supplies. If you have specific products you'd like us to use, please inform us in advance.

Access Requirements

You must provide safe and reasonable access to the areas to be cleaned. We are not responsible for cleaning areas that are inaccessible or unsafe.

Customer Responsibilities

To ensure the best possible service, customers are responsible for:

• Providing clear access to all areas to be cleaned
• Securing pets in a separate area during cleaning
• Removing valuable or fragile items from cleaning areas
• Informing us of any special requirements or concerns
• Providing accurate contact information

Liability and Insurance

Our Liability

While we take every precaution to protect your property, our liability is limited to the cost of the cleaning service provided.

Insurance Coverage

We maintain appropriate insurance coverage for our services. A copy of our insurance certificate is available upon request.

Damage Claims

Any claims for damage must be reported within 24 hours of service completion. We will investigate all claims promptly and fairly.

Privacy and Security

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

Prohibited Activities

The following activities are strictly prohibited:

• Requesting services for illegal purposes
• Providing false or misleading information
• Interfering with our staff during service provision
• Using our services in unsafe or unsanitary conditions
• Attempting to circumvent our booking or payment systems

Termination

Service Termination

We reserve the right to terminate services for any customer who violates these terms or engages in inappropriate behavior.

Customer Termination

You may terminate our services at any time by providing written notice. Any outstanding payments must be settled upon termination.

Force Majeure

We are not liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or other unforeseen events.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state where our services are provided, without regard to its conflict of law provisions.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the updated Terms.

Contact Us

If you have any questions about these Terms of Service, please contact us: